Green Monday

Hi Everyone,

Not  a lot is know about Green Monday. I loved this article and hope you will as well.

Green Monday is the second Monday in December. It's also known as Cyber Monday 2 because it's the second biggest day for online holiday shopping.

For that reason, Green Monday is promoted by top stores like Wal-mart, Target and Amazon to extend the excitement around Cyber Week and the Black Friday kickoff to the holiday shopping season.

In 2016, Green Monday online retail sales were $1.621 billion.

online-christmas-shopping-56a9a7903df78cf772a9411b

online-christmas-shopping-56a9a7903df78cf772a9411b

Read on …..

That beat the 2014 record of $1.615 trillion. It's more than double the pre-recession high of $881 million set in 2007. Only Cyber Monday saw greater sales, at $2.5 billion.

Both Green Monday and Cyber Monday follow the bricks-and-mortar shopping done on Black Friday, the first shopping day after Thanksgiving. Bit the online days set greater records each year as more people enjoy the convenience of shopping with their computers, tablets, and phones.

Like Cyber Monday, Green Monday is more appealing to Millennial's and Gen X. Sixty percent of those under 40 buy their holiday gifts online, compared to just 40 percent of Baby Boomers.

The holiday shopping season is critical because one fifth of annual retail sales occurs between Black Friday and Christmas. Some, like jewelers, receive 40 percent of their annual revenue during the holidays.

How Did Green Monday Get Its Name?

In 2007, eBay reported that its busiest day was the second Monday in December. At that time, it was the last day shoppers could get gifts in the mail so they would arrive by Christmas. eBay christened it Green Monday for two reasons. First, green meant revenue for the company.

Second, eBay markets online shopping as environmentally friendly, or greener than brick-and-mortar stores.

Green Monday is no longer the busiest day, as shoppers are attracted to deals throughout Cyber Week. With Amazon Prime and other services, shoppers can wait until closer to Christmas to buy online and have it arrive on time. But Green Monday is still a good bargain. Retailers offer 50 percent to 90 percent offregular prices.

How to Get the Best Green Monday Deals

Deals can be found on each stores' Green Monday or Cyber Monday websites. You can find the best deals for all stores on FatWallet's Green Monday web site.

Green Monday sales can be found on CyberMonday.com, which promotes online discounts from 800 retailers year-round. These Cyber Monday Shopping Tipscan also apply to Green Monday.

Of course, the best deals are on Wal-Mart's site. More than 300 online specials are offered, including ten of the most popular deals from Black Friday.  Green Monday was Walmart.com’s highest traffic day in December for two years in a row.

Barbara

Tips for your next email blast

email-blast-tips-ft-image

Getting ready to send your next email blast and wondering what you can do to improve your results?

This post was written for you.

I hope you enjoy it. Barbara

Here are five simple tips for your next email blast, or eblast.

1. Don’t think of it as an email blast

If you’re just “blasting” out information sporadically whenever you have the time, you need to reevaluate your email marketing strategy.

Focus on creating a thoughtful email marketing plan that consistently delivers value to your subscribers and your business.

Rather than blasting out information, think of email marketing as a way to interact with your customers and prospects, build relationships, and drive valuable repeat business.

Look for opportunities to engage your subscribers by offering useful tips, providing exclusive discounts, or giving your subscribers the opportunity to share feedback.

Learn MoreHow to Plan an Effective Email Marketing Strategy

2. Get to know your subscribers

Once you’ve taken a second look at your sending strategy, you’ll need to take steps to better understand your subscribers. Who they are, what they’re interested in, and how you can improve your relationship with them.

The more you think about your subscribers, the more you’ll realize the different groups you’re trying to talk to all at once.

While some people on your email list may be lifelong customers, others may be completely new to your business.

Rather than “blasting” all of your contacts with the same information, take the time to figure out how to deliver a more personalized experience to each of your subscribers.

Consider creating separate email lists to better target your different types of contacts. Here are a few examples of how different industries segment their list:

  • A nursery will email its residential customers about new spring plantings and its commercial customers about availability of bulk mulch.
  • A cosmetics boutique will email one coupon to customers who buy makeup and another to those who buy skin-care products.
  • A financial services firm will email tax prep customers a timely IRS filing reminder and another to financial planning clients about rebalancing their portfolios.

3. Make your emails interactive

When you approach emails with an eblast mentality, you risk forgetting that your emails should inspire action and elicit a measurable response.

Make your emails interactive and give your subscribers a clear call to action so they know how to take the next step.

Should they read an article on your website? Purchase your new product? RSVP to your event?

Your email design should be clean and focused — with every element in the message supporting the goal of your message.

Learn More: How to Instantly Increase Engagement in Your Emails

4. Provide value

Today, consumers expect more from the businesses they interact with online and off.

With so many brands competing for their attention in all the places they visit every day — whether it’s through TV, email, or social media — consumers have gotten better and better at filtering out messages that aren’t relevant to their needs or interests.

If you want your audience to remain engaged with your content, you need to make sure you’re offering something of value. For some readers, that means offering a special discount or an exclusive promotion to your email list. For others that could mean offering a how-to article from your blog or a piece of content that’s more than just the typical sales pitch.

Make it valuable, make it relevant, and make it something your audience would thank you for.

If you’re not sure what to send, add a Poll to your email and ask your subscribers what information they’re most interested in.

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5. Measure your results

If you’re not measuring your results, how could you ever hope to improve on the work you’ve been doing?

One of the biggest benefits of using an email marketing service, like Constant Contact, is it’s easy to track your email marketing results.

Your email marketing reports will tell you exactly how many people are opening your emails, clicking your links, and even sharing your content. They’ll also provide insight into the type of information your audience is most interested in and will provide a benchmark to improve upon every time you hit send.

Whether you’re trying to learn more about your readers, provide valuable content, or increase sales — your email reports can help.

Use these tips to improve your next email blast

Thinking of your email blasts as a powerful marketing tool is important to get you in the right frame of mind.

Develop a plan to communicate with your subscribers effectively, start sending valuable and engaging messages, and measure the impact of your efforts to make sure you’re on the right track

Sign-up for email marketing today

Farewell to iconic Honest Ed’s store

The end of an era:

Toronto bids farewell to iconic Honest Ed’s store - The Globe and Mail

honest-eds

honest-eds

Memories, and a husk of a building, are all that will be left in short time after the discount retailer closes up for good. Over the years, the bargain-basement shop has catered to immigrants and the working class, reshaped life on Bloor and delighted passersby with its gimmicky signs - a testament to Ed Mirvish's personality and business acumen.(Globe and Mail)The end of an era: Toronto bids farewell to iconic Honest Ed’s store - The Globe and MailLINK TO FULL ARTICLE

Uniqlo

smart ideas Barb picUniqlo: Japanese fast-fashion retailer is working with a broker to open Canadian stores


 

unnamed  201255-uniqlo-toronto

Uniqlo's choice of American locations can be considered an indication of what it wants in Canada: prime retail space on busy streets and in prominent malls. Expect large Canadian Uniqlo flagships, as well as some smaller mall-based stores. However, its cautious American expansion foreshadows what's in store for Canada, at least in the short term, as only a handful of American cities see multiple Uniqlo locations. This will change, eventually, as Uniqlo's goal is to become the world's top-selling fashion retailer. We'll explain why Uniqlo stores will open in many Canadian markets over the next several years, and we'll then discuss some of its most likely Canadian locations.

uniqloSources inform us that Uniqlo is talking to Canada's largest mall landlords as its searches for Canadian retail space. In March, the Financial Post reported that Uniqlo was in talks to open a 35,000 square foot space at Toronto's Yorkdale Shopping Centre. Toronto and Vancouver are ideal cities for the Japanese retailer: both see exceptionally high retail sales, large Asian populations, and considerable Uniqlo brand awareness. Other desirable markets include Montreal, Edmonton, Calgary, and possibly Ottawa and Winnipeg, as the company continues expanding.

You've got to read this! ...

Click on image to link to article...0311_レギンス_N15d_朝日_版o_cs3              imageBestBarbara 

Building Professional Window Displays

How to Build Professional Window Displays...A Few Great Tips

Picture courtesy of Cloud Nine Pyjamas

Picture courtesy of Cloud Nine Pyjamas

Focus Attention

 Have you ever tried to persuade someone who wasn’t really listening? It doesn’t work.People only have so much attention to give. Show a customer one product and you’re dealing with 100% of their attention. Show them two products and you’ve got only half as much attention on each. That’s called splitting attention. And the more products you add, the worse the math. Some store owners violate this principle hoping that something in the window will catch the eye. In practice, however, the normal result is to catch nothing at all. So little attention is available for any given item, the average passer by sees nothing at all.On the other hand, there’s nothing wrong with grouping related products together and selling them as a package. 

Mask Distractive Background

 What else can the customer see through your window? If they can see into the store, you must ask yourself if this is going to enhance the overall effect or detract. Depending on the setting, this could go either way.If viewing above and around the display is distractive, if it looks cluttered, use a backdrop of some sort to wall off distractions. Cover the background panel in fabric or display vinyl. This could be a large panel, or even fire-resistant seamless photography paper. 

Keep It Clean

 A dirty or dusty window display lowers not only perceived value of the product, but also the integrity and control of store management. Five minutes with a feather duster can make a huge difference. Window glass is best cleaned before the display is done, using a solution of clear ammonia and water. Wipe edges with clean paper towels or newspapers. 

Present The Correct Quantity

 Now that you’ve selected an item and limited distractions, you need to decide how many products to put on display. This decision may pivot on price. Generally speaking the less involved the customer is in the purchase of the item, the more you may want to display a volume of the items on display. For example, a potato does not require a lot of thought on the part of a buyer, whereas an expensive watch does. So display only one of the watch, but offer potatoes in a huge pile. 

Elevate

 Get your items off the ground. To put something on a pedestal or platform is to glorify it. Remember the old idiom about putting someone on a pedestal. You can cover a box in velvet or display felt, buy a plastic column from a display supply, or use a table. Never place items on the floor in a display. Make it special. Elevate.  

Use Signage

 The use of signage in a window display gives the chance to reinforce the purpose if tasteful and clever. You want your display to be as powerful as possible but since the ultimate goal is to sell there are times when the whole composition will benefit from a word or two. Or perhaps a brand name or logo positioned somewhere. In fact, there are times when the omission of the brand name would be sheer idiocy. Take, for instance, a series of window displays interpreting a new fragrance. Such a display would make no marketing sense without the name of the brand somewhere visible.But in most cases, unless you have a really good idea for a sign, leave it out. As a comparative, advertisements sometimes include a tag line or slogan. Today the rule is, unless the tag line is spectacular leave it out! Like a bad haircut or botched plastic surgery, a mediocre tag line will do more harm than good. Many advertisers don’t understand this. “What’s our slogan for this campaign?”,  they think they have to have a slogan -not true.  ... The moral of the story, use signage, ( Link to Shoppetalk to Buy! ). 

Add Trim

 Foliage, flowers, ribbon, a velvet pillow, rusty steel, a wicker basket... in the display profession, props such as these are called “trim.” Older dictionaries give a definition of trim as a, “decorative addition.”In fact, it might interest you to know that for decades, a display artist in the apparel industry was called a “trimmer.” In the main, trimmers worked with wires instead of mannequins, making clothes appear to hang, float or fly in mid air as if by magic. They habitually added in decorative additions such as dried foliage, flowers, ribbon, and all manner of things to tell a story.

Picture courtesy of Cloud Nine Pyjamas ..… Robyn hand made all the butterflies . Nice Trim!

Send me pictures of your window displays. Best Barbara

6 Ways To Create A Culture Of Innovation

Reward employees with time to think, while providing them with the structure they need.  

 Thank Soren Kaplan for this great article on creating a culture of innovation...

  • Be Intentional With Your Innovation Intent

  • Create a structure for unstructured time

  • Step-In, Then Step Back

  • Measure What’s Meaningful

  • Give "Worthless" Rewards

  • Get Symbolic!

Business man teamwork , eps10 vector format

Business man teamwork , eps10 vector format

Every organization is designed to get the results it gets. Poor performance comes from a poorly designed organization. Superior results emerge when strategies, business models, structure, processes, technologies, tools, and reward systems fire on all cylinders in symphonic unison.Savvy leaders shape the culture of their company to drive innovation. They know that it’s culture--the values, norms, unconscious messages, and subtle behaviors of leaders and employees--that often limits performance. These invisible forces are responsible for the fact that 70% of all organizational change efforts fail. The trick? Design the interplay between the company’s explicit strategies with the ways people actually relate to one another and to the organization ...Link To Whole Article 

 No Rubber Stamps:

Every company’s culture is inherently different. So when you’re cultivating innovation, you’re cultivating a unique system. Which means you have to be thoughtful about your approach. Whatever you do, it should align with the values of the company and with the company’s goals. And in each case, you have to make it easy and rewarding for the people whose roles and dynamics influence the very innovation culture you’re trying to cultivate.Share your story of  ways you have created a culture of innovation !Look forward to hearing from you.

Best Barbara

Buying Signals

smart ideas Barb pic

smart ideas Barb pic

When Buyers Are Ready To Buy,They Will Tell You. But Not With Words ...

They will, however, send loud non-verbal signals All you need to do is be able to read them! ...

Customer Signals:

When customers come into your sights, whether it is a retail store, at an exhibition or in any other environment, they will be sending you signals.

The Signals That They Send Will Include:

  • I am just wandering around with no real interest in products and intention to buy.

  • I am interested in this product, but am not currently anxious to buy.

  • I am very interested in this and might well buy it if you can answer a few questions.

  • I want to buy this, now!

When They Are Not Ready To Buy:

When a customer is not ready to buy, it does not mean that they will not buy, but it does mean that you will need a different approach. Do remember also that if there are many customers around, spending a lot of effort selling to one customer may mean that you miss out on a lot of other easier sales.

Avoiding Eye Contact With You:

When you look at them and they immediately look away, they probably do not need assistance right at this moment. Do watch what they are doing, because they may need some help soon.If they are handling a limited range of products, spending time looking at things, then it may be a good idea to stand nearby, relaxed and ready to help (not anxious and ready to pounce). When they look at you with a longer glance, move toward them. If they keep looking, keep moving in and start the sale.

Making 'Not Now' Excuses:

If they say 'just looking' or otherwise indicate that they don't need help, then make an encouraging remark to keep them looking and back off. Still keep an eye on them to see if their demeanour changes.

Casual Handling Of The Product:

customers-buying

customers-buying

If they are casually picking up different products and dropping them back, perhaps not tidily, it can be a big nuisance for you as you tidy up after them (when they have left) but this may well be a symbol of a bored browser. As ever, keep an eye on them so you can move in when they change how they are behaving.

Looking At Many Different Products:

If they are wandering around looking at almost random products, spending a similar short time on each one, then they may again be a relatively bored browser.

Moving Around Quickly:

When they are moving quite quickly around the place, they may be scanning for something or may be wandering. If they slow down, watch more carefully and move in when they are showing more signs of interest.

When They Are Ready To Buy:

 When the person is ready to buy, or at least they are showing some interest, then you should also be ready to pick them up and move them towards the final close.

Spending Time Looking At One Product Type:

When they are looking at one type of product, and especially if you have a broad range from which they are browsing only a small category, then they may well be interested in buying. Perhaps they need advice, so ask if you can help them decide.The longer a person looks at one product type, the more likely they are to buy it. They are investing their time, which is a sure sign of interest.

Looking Around For Somebody To Help Them:

If you see them looking around, catch their gaze, and perhaps raise your eyebrows a little to signal that you are ready to help. If they sustain the glance or raise their eyebrows too, move in to sell.This is particularly significant if they are holding the product or have just spend time looking at a limited product range.

the way you buy

the way you buy

Asking Questions About The Detail:

If, when you offer help, they get into more detail about the product, then they are likely to be becoming more interested.If they ask about the functionality of the product, they may well have a checklist of things they are seeking, so ask for details of what they are seeking. You can also ask more about how they will use the product, from which you can advice on the best buy for them.

Asking About Price:

This is a good buying signal. You can tell them the price or you can ask how much they are looking to spend today. If they tell you, then you can help them find the best value for the money they have to spend.

Using Possession Language:

When they pick up the product, they are getting a sense of owning it. This continues when they talk about how they will use the product -- which is a good reason for encourage this talk. Look for 'I' language. Get them to use it. Ask how they will use it. You can even talk about it as if they already own it, although be careful of being unsubtle and pushy.

Asking Another Person’s Opinion:

When they ask another person what they think about the product, they are likely thinking about buying the product and are seeking confirmation.You might thus find yourself selling it to the second person also. Think about this when you are making the initial sale -- include whoever else is there in the sales talking, though do watch for whether the main seller wants to be the main focus or appreciates others being included.

Body State Changes:

Any transition in non-verbal communication will typically signal a change in mental state that may well indicate readiness to buy. If they suddenly relax after asking questions or discussing the product, this may well signal that they have changed mental state. Other signals includes changes in body position, gesture, skin tone, style of talk and so on.

Touching The Money:

If they touch their wallet or purse and especially if they get out cash or credit card, this is a very strong signal for you. Get to them and ask if you can help. If they say they want to buy, just take their money (and do beware of 'un-selling' the product by your over-zealous and non-needed sales patter). Great info! Share this with your staff it's all part of improving their skills and knowledge on "How To  Sell more Effectively ". Need Sales Training for Your Staff? Contact me today!

Best Barbara

Phone Answering Skills -Critical for Businesses

The phone is still most businesses primary point of contact with customers.

The way you answer your company's phone will form your customer's first impression of your business.

answering phones

answering phones

phone calls

phone calls

Here's how to answer the phone properly and win business:

1) Answer all incoming phone calls before the third ring.

2) When you answer the phone, be warm and enthusiastic. Your voice on the phone is sometimes the only impression of your company a caller will get.

3) When answering the phone, welcome callers courteously and identify yourself and your store. Say, for instance, "Good morning.  Laura's Boutique, Susan speaking. How may I help you?" No one should ever have to ask if they've reached such and such a business.

4) Enunciate clearly, keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily.

5) Control your language when answering the phone. Don't use slang  Instead of saying, "OK", or "No problem", for instance, say "Certainly", "Very well", or "All right". If you're a person who uses fillers when you speak, such as "uh huh", "um", or phrases such as "like" or "you know", train yourself carefully not to use these when you speak on the phone.

6) Train your voice and vocabulary to be positive when phone answering, even on a "down" day. For example, rather than saying, "I don't know", say, "Let me find out about that for you."

7) Take phone messages completely and accurately. If there's something you don't understand or can't spell, such as a person's surname, ask the caller to repeat it or spell it for you. Then make sure the message gets to the intended recipient.

8) Answer all your calls within one business day. I can't emphasize this one enough. Remember the early bird? The early caller can get the contract, the sale, the problem solved... and reinforce the favourable impression of your business that you want to circulate.

9) Always ask the caller if it's all right to put her on hold when answering the phone, and don't leave people on hold. Provide callers on hold with progress reports every 30 to 45 seconds. Offer them choices if possible, such as "That line is still busy. Will you continue to hold or should I have ________ call you back?"

10) Don't use a speaker phone unless absolutely necessary. Speaker phones give the caller the impression that you're not fully concentrating on his call, and make him think that his call isn't private. The only time to use a speaker phone is when you need more than one person to be in on the conversation at your end.

11) If you use an answering machine to answer calls when you can't, make sure that you have a professional message recorded, that does the same thing as tip #3, and gives callers any other pertinent information before it records their messages. Update your answering machine message as needed. For instance, if your business is going to be closed for a holiday, update your recorded answering machine message to say so and to say when your business will reopen.

12) Train everyone else who answers the phone to answer the same way.  Check on how your business's phone is being answered by calling in and seeing if the phone is being answered in a professional manner. If they don't pass the test, go over this phone answering tips list with them to make sure that everyone at your business knows how to answer the phone properly.

Best Barbara  

How To Manage Cash Flow

smart ideas Barb picHere Is Everything You Need To Know About Cash Flow Management.

 Great Article, A Must Read!

 


There's an old adage about business that "Cash is King!” and, if that's so, then, Cash Flow is the blood that keeps the heart of the kingdom pumping.Cash flow is one of the most critical components of success for a small or mid-sized business. Without cash, profits are meaningless. Many profitable businesses on paper have ended up in bankruptcy because the amount of cash coming-in doesn't compare with the amount of cash going out.Water WasteCompanies that don't exercise good cash management may not be able to make the investments needed to compete, or they may have to start borrowing money to function. ... The following link is an article to help you understand: What Cash Flow is; How it impacts profits; and, Tips on how to improve your Cash Flow.Link to article:How To Manage Cash Flow / www.inc.com BestBarbara