Walmart rolling out high-tech ‘pick-up towers’

Walmart is expanding its modern-day — and oversized — version of a vending machine — but the new model will come with an additionThe discounter plans to add more than 500 additional “pickup towers” to stores across the country, bringing the total to more than 700 by the end of the year. Walmart said the response to the existing 200 kiosks has been “overwhelming positive,” with more than half a million orders retrieved since the chain first introduced them.Based on customer feedback, the new towers will come with pickup lockers, which will allow customers to retrieve large items, such as TVs.I found this article very interesting. I know you will as well.

First Look: Zara unveils pioneering store concept


Global apparel giant Zara has taken the wraps off its transformed flagship at Westfield Stratford mall in London, debuting a format that revolutionizes the in-store shopping experience.

I read this article with great interest. Hope you do to .The two-story, 48,000-sq.-ft. store feature digital technology that integrates the online and offline shopping experiences, with such features as automated order collection points, self-checkout, interactive mirrors and mobile payment systems.

Farewell to iconic Honest Ed’s store

The end of an era:

Toronto bids farewell to iconic Honest Ed’s store - The Globe and Mail



Memories, and a husk of a building, are all that will be left in short time after the discount retailer closes up for good. Over the years, the bargain-basement shop has catered to immigrants and the working class, reshaped life on Bloor and delighted passersby with its gimmicky signs - a testament to Ed Mirvish's personality and business acumen.(Globe and Mail)The end of an era: Toronto bids farewell to iconic Honest Ed’s store - The Globe and MailLINK TO FULL ARTICLE

10 things your staff must do to Drive up the Average Sale

  1. Learn about a new product every day.

  1. Do not shy away from big-ticket items.

  1. Know all the accessories!

  1. At the cash: always point out the feature item nearest to you !

  1. Know what’s in stock and what’s out of stock.

  1. Do not control the customer’s budget.

  1. Do not stop showing until they stop buying!

  1. Always show the best item first.

  1. Ask more questions to understand the total scenario. Example: “ have you finished all your shopping today?

  2. What or who else is on your list?"Have confidence in your solution!


I recommend that you call me today to book your Retail Sales Training!Best


IKEA pick-up and orders points

IKEA responds to the incredible growth of retail sales online. Have a look at what IKEA is doing.

IKEA pick-up and order points

Image 2016-02-08 at 11.54 AM

Image 2016-02-08 at 11.54 AM




There are more ways than ever to bring IKEA products home. With IKEA's pick-up and order points, you get to shop for your favourite products online and have them delivered for only $20 to a location near you.Coming soon to Whitby and St. Catharines. PICKING UP YOUR IKEA ORDERPlease bring a valid government-issued photo ID and your proof of purchase. For fast service, enter your order number at the kiosk located at the pick-up counter. You have up to 7 days to pick up your order. The $20 delivery fee to the Pick-up and order point is non-refundable. If you wish to designate another person to pick-up your order, they must bring:A forwarded copy of your proof of purchase with your written consent, including the full name of the designated personMatching government-issued photo ID.Please consider the size of your vehicle, as your order may be larger and heavier than expected due to packaging. If your order doesn't fit, delivery service is available at the Pick-up and order point. $20 SHIPPING FEEThe flat rate fee covers the charge to deliver your purchase to the Pick-up and order point, and applies to all orders regardless of size. More importantly, it can help you save. Ship as little as a single sofa or as much as an entire kitchen all for just $20. Whitby Location:

5 Types of Customers

smart ideas Barb pic


Increase Loyalty to Increase Sales!



In the retail industry, it seems as though we are constantly faced with the issue of trying to find new customers. Most of us are obsessed with making sure our advertising, displays, and pricing all “scream out” to attract new business. This focus on pursuing new customers is certainly a good idea and necessary but, at the same time, it can wind up costing you money and having anything to show for it.  Therefore, our focus really should be on the 20% of our clients who currently are your best repeat customers.

In retail, this idea of focusing on the best current customer should be seen as an on-going opportunity. To better understand the rationale behind this and to face the challenge of building customer loyalty, we need to break down shoppers into five main types:

  • Loyal Customers: They represent no more than 20 percent of our customer base, but make up more than 80 percent of our sales.

  • Discount Customers: They shop our stores frequently, but make their decisions based on the size of our markdowns.

  • Impulse Customers: They do not have buying a particular item at the top of their “To Do” list, but come into the store on a whim. They will purchase what seems good at the time.

  • Need-Based Customers: They have a specific intention to buy a particular type of item.

  • Wandering Customers: They have no specific need or desire in mind when they come into the store. Rather, they want a sense of experience and/or community.

  solving_loyalty_equation  173  red-haired-woman-pulling-cash-from-wallet

If we are serious about growing our businesses, we need to focus our effort on the loyal customers, and merchandise our store to leverage the impulse shoppers, the other three types of customers do represent a segment of our business, but they can also cause us to misdirect our resources if we put too much emphasis on them.




Need the right frame of mind? -Take A Break!

Yearly I post what Bruce Harrott, CEO Sales Communications Specialist, has to say about taking a summer break -you have to read this!

Thanks to my colleague Bruce whose an inspired sales writer, who helps small business owners land more of the right frame of mind & clients. ...



‘The Value of a Summer Break

A day in a local park, a week at a cottage, or travels in a foreign country

- a break from your business can be a powerful investment in your business.

Consider these five benefits.

Clarity – get away from your business to see it more clearly

Curiosity – explore a new place or re-discover the magic of the familiar

Connection – get in touch with what’s really important

Communication – away from all the noise, savour the silence

Creativity – rest and recharge - your ideas will really shine

Have you planned some time away from your business this summer?

How could you truly disconnect? How could a break help your business?’

- Bruce Harrott

Barb & Steve

Barb & Steve

Rest is not idleness,..Lie sometimes on the grass under a tree or two on a summer's day,.. Listen to the murmur of water,..Watching the clouds float across the sky,..Buy no means is any of this a waste of time.

Take a break! Best Barbara and Steve    

Prevent Shoplifting

smart ideas Barb pic

Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.

Merchandise: Arrange aisles and displays so that employees have a clear view of a much of the store as possible. Utilize convex mirrors for areas that are blind spots.2 Put less expensive items closer to the door, more expensive items further away. This prevents a shoplifter from being able to grab expensive items and be out the door in a matter of seconds. Put security tags on merchandise that can only be removed at the cash register.

Learn Shoplifting Techniques: Limit the number of items that can be taken into the fitting room. Lock all fitting room doors so that customers must have an employee them. Require your employees to note how many items the person is taking into the fitting room. Shoplifters will sometimes use a fitting room to put on stolen merchandise under their own clothes. Note anyone who seems to be wandering in the store, or who seems to be watching employees and other customers closely. They may be looking for an opportunity to shoplift when no one is watching. Take note of a person wearing a baggy coat, especially if the weather doesn't call for it. They may be hiding stolen merchandise underneath.

Involve Employees: Have your employees greet each customer as they enter the store. A shoplifter is less likely to go through with his crime if they think someone might be able to identify them. Offer bonuses to employees who catch shoplifters and alert security. Let your employees know that shoplifters often work in teams, with one person distracting the employee while the other one shoplifts. Tell your employees avoid distractions and to watch other customers at all times. If you have more than one employee, train them so that only one deals with a dominant customer while the other watches the store floor.

  Good-luck! -Barbara


smart ideas Barb picUniqlo: Japanese fast-fashion retailer is working with a broker to open Canadian stores


unnamed  201255-uniqlo-toronto

Uniqlo's choice of American locations can be considered an indication of what it wants in Canada: prime retail space on busy streets and in prominent malls. Expect large Canadian Uniqlo flagships, as well as some smaller mall-based stores. However, its cautious American expansion foreshadows what's in store for Canada, at least in the short term, as only a handful of American cities see multiple Uniqlo locations. This will change, eventually, as Uniqlo's goal is to become the world's top-selling fashion retailer. We'll explain why Uniqlo stores will open in many Canadian markets over the next several years, and we'll then discuss some of its most likely Canadian locations.

uniqloSources inform us that Uniqlo is talking to Canada's largest mall landlords as its searches for Canadian retail space. In March, the Financial Post reported that Uniqlo was in talks to open a 35,000 square foot space at Toronto's Yorkdale Shopping Centre. Toronto and Vancouver are ideal cities for the Japanese retailer: both see exceptionally high retail sales, large Asian populations, and considerable Uniqlo brand awareness. Other desirable markets include Montreal, Edmonton, Calgary, and possibly Ottawa and Winnipeg, as the company continues expanding.

You've got to read this! ...

Click on image to link to article...0311_レギンス_N15d_朝日_版o_cs3              imageBestBarbara