Are men the salvation of brick-and-mortar retail?

Mall retailers have long considered women to be their primary shoppers, but all that might be about to change.  A study from new product solutions provider First Insight found that men are more likely than women to want to touch and feel a product before buying it, more likely to pay full-price at a retail store, and less likely to turn to Amazon for a cheaper alternative.

I loved this post and knew you’d be interested in reading about this issue. Enjoy Barbara

Walmart rolling out high-tech ‘pick-up towers’

Walmart is expanding its modern-day — and oversized — version of a vending machine — but the new model will come with an additionThe discounter plans to add more than 500 additional “pickup towers” to stores across the country, bringing the total to more than 700 by the end of the year. Walmart said the response to the existing 200 kiosks has been “overwhelming positive,” with more than half a million orders retrieved since the chain first introduced them.Based on customer feedback, the new towers will come with pickup lockers, which will allow customers to retrieve large items, such as TVs.I found this article very interesting. I know you will as well.

Physical Stores Win Out Over Online Competitors In This Category

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Apparel ranks as one of the most purchased categories online, but clothing stores in malls still own a strong advantage over e-commerce competitors.

That’s according to a survey by Valassis, the consumer promotion and coupon company, which surveyed consumers who visited an indoor mall more than times in the past year and found that 60% of them prefer to shop apparel in the physical marketplace. Their chief reasons for doing so: being able to try on items and visit — and compare selections — at several different stores.

I found this information fascinating.

First Look: Zara unveils pioneering store concept

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Global apparel giant Zara has taken the wraps off its transformed flagship at Westfield Stratford mall in London, debuting a format that revolutionizes the in-store shopping experience.

I read this article with great interest. Hope you do to .The two-story, 48,000-sq.-ft. store feature digital technology that integrates the online and offline shopping experiences, with such features as automated order collection points, self-checkout, interactive mirrors and mobile payment systems.

Study: Why shoppers choose offline over online

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Physical stores still have some key benefits over online retail. I found this info very interesting. Hope you do as well.An overwhelming majority (72%) of U.S. consumers cite “the ability to touch, feel and try products” as their top reason for shopping brick-and-mortar. That's according to a new study by Mood Media, “The State of Brick & Mortar: 2017,” which reveals consumer insights regarding the in-store customer experience and in-store shopping behaviors. The study is based on a survey of more than 11,000 consumers in nine countries across the globe, including Australia, China, France, Germany, the Netherlands, Russia, Spain, the United Kingdom and the United States.Mood commissioned the survey to better understand what influences consumers’ decisions to choose brick-and-mortar over online shopping, what they most enjoy and don’t enjoy about the in-store experience and what most motivates them in the physical store. The study also explores the influence of a store’s atmosphere – including music – on the overall shopping experience. Read More….

Gen Z loves digital shopping tools — and physical stores

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I came across this article and felt you would benefit from the information .

Gen Z loves digital shopping tools — and physical stores

Move over millennial's, Gen Z is snapping at your heels. And retailers should take note.Retailers looking to capture share of wallet and brand loyalty from Gen Z – the most digitally- and socially-engaged generation to date — need to step up their focus on new ways of engagement. But they also should pay attention to their physical stores.That’s one of the key takeaways of new research from Accenture, which found that one of the ways to Gen Z’s heart is through enhanced digital tools, such as the ability to purchase directly via visual social platforms, including YouTube, Facebook, Instagram and Snapchat.At the same time, the study revealed that retailers should not neglect the physical store. Sixty percent of Gen Z shoppers still prefer to purchase in-store, and 46% will still check in store to get more information before making an online purchase. In the U.S., 77% of Gen Z respondents said that brick-and-mortar stores is their preferred shopping channel.The Accenture report, based on a survey of nearly 10,000 consumers across the globe, revealed some distinct shopping habits and preferences among Gen Z consumers, which make it imperative for retailers to further rethink and redesign their digital shopping capabilities and methods, according to Accenture.

Survey: America’s favourite stores are…

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Survey: America’s favourite stores are…

Thought you might be interested in this information:A regional department store, a warehouse giant, a discount supermarket and an online powerhouse rank among the nation’s favorite retailers.That's according to the American Consumer Satisfaction Index, which rates consumers’ satisfaction across six retail industries. The report found that satisfaction with the overall retail trade rise 4.7% in 2016 to a score of 78.3 (on a 100-point scale) an all-time high for the sector.Dillard's was tops among the 15 companies surveyed in the department and discount store category. It received a score of 83 out of a possible 100, up 4% from the previous year. J.C. Penney Co. Inc. took second place with a score of 82, and also had the largest increase from the previous year, up 11%.Nordstrom was the only department store to deteriorate in customer satisfaction, slipping 2% into a three-way tie with Dollar Tree and Belk at 80.Customer satisfaction with Walmart rose 9% as the company's renewed attention to customer service via "holiday helpers" to expedite checkout lines and aid shoppers paid off. Despite the ACSI gain, however, Walmart continues to anchor the low end of the industry with an ACSI score of 72.The supermarkets sector was led by Trader Joe’s, with a score of 86, followed by Publix at 84 and Aldi, H-E-B and Wegmans at 83. Whole Foods climbs 11% to 81, ahead of Hy-Vee, Kroger and ShopRite (all 79). Meijer matches Target at 78, followed by Bi-Lo (+4% to 77).Costco led the specialty retail category, with a score of 83, followed by Sam’s Club, L Brands, and Barnes & Noble, all at 81.Home Depot rose 10% to 80, ahead of Lowe’s (79) for the first time, as well as Menards (79). Ascena, which recently acquired Ann Taylor, makes its debut at 78 and ties with two pet supply stores: Petco and PetSmart. Best Buy, Big Lots and Toys “R” Us follow at 77. Abercrombie & Fitch improved the most, up 17%, but remains last at 76.In the online category Amazon continues to hold first place, advancing 4% to 86 amid a strong holiday season, followed by Newegg at 83 and eBay at 81.The ACSI report, which is based on 12,515 customer surveys collected in the fourth quarter of 2016, is available for free download here.

Black Friday vs Cyber Monday: Essential Marketing Guide

Hello Retailers,You will love this information. Still considering if you should have a website? or maybe your website doesn’t work properly ? Please contact Steve at Retail Makeover Web Design Services: www.retailmakeoverweb.comBlack Friday has quickly turned into one of the busiest shopping days of the entire year, while Cyber Monday has even surpassed Black Friday in sales.

Black Friday vs Cyber Monday: Essential Marketing Guide

cyber-mondayBlack Friday has quickly turned into one of the busiest shopping days of the entire year, while Cyber Monday has even surpassed Black Friday in sales. In this article we have cover some amazing marketing tips that pit Black Friday vs Cyber Monday against each other. It may seem like you should take the same approach with both, but that couldn’t be further from the truth.You may also be interested in these articles:Not only are Black Friday and Cyber Monday customers dissimilar, but they expect different marketing tactics and shopping experiences.

Black Friday vs Cyber Monday Marketing: The Main Differences

Black Friday differs from Cyber Monday in a few ways. The first, most obvious difference, is that Black Friday has been around for a much longer span of time. In the past, Black Friday existed solely as a brick and mortar holiday when people would come out and wait in lines for hours.Therefore, this has carried over to the internet age, where more people expect to get an experience (offline and online) than they would on Cyber Monday. This includes giveaways and raffles. That said, plenty of brick and mortar stores get in on the Cyber Monday fiasco, similar to how online stores take advantage of Black Friday.The average Black Friday shopper is a younger female who may still live at home with parents. Think college students and early young professionals with more willingness to seek out deals because of their youth and budgetary constraints. The numbers show that these women make less than $75K per year and generally don’t have children.Keep in mind, this is the average, so there are still plenty of men and women with children shopping during Black Friday.Women still beat out men during Cyber Monday, but not by nearly as much. The main difference lies in their lifestyles. For example, Cyber Monday females are more often over 30 years old, employed and owning their own home. The chances of getting women with families spikes as well.Considering much of the Cyber Monday shopping is done online, this makes sense, because these types of customers aren’t nearly as willing to brave the cold and wait in long lines.mobile-black-friday-and-cyber-mondayAs for the smaller demographics and overall trends with Black Friday and Cyber Monday shopping:

  • Cyber Monday shoppers care more about pricing than brand. That’s not always the case with Black Friday shoppers.
  • Black Friday shoppers are far more likely to complete their shopping in physical stores as opposed to online.
  • Cyber Monday shoppers complete more research online. For example, they look at online reviews more frequently than the average Black Friday shopper, and more of them own smartphones and care about the operating system being used while shopping through a mobile device.
  • Regardless of sex, Black Friday shoppers are generally younger than 24 and without jobs and living with mom and dad.
  • An interesting metric is that both Black Friday and Cyber Monday shoppers use the internet in some way. Black Friday customers seem to love Pinterest, while Cyber Monday people are all about technology blogs and online magazines.

And Now… Essential Black Friday vs Cyber Monday Marketing Tips

1. If You Can Only Pick One, Go With Cyber MondayYes, both Cyber Monday and Black Friday online sales have been increasing over the past years. However, online stores see far more sales on Cyber Monday than they do on Black Friday. This might have something to do with the fact that some folks still see Black Friday as a brick and mortar day.Regardless of the reasoning, you have a bigger piece of the pie to claim on Cyber Monday.2. Don’t Just Test Your Site..Ensure Its StabilityIt may not seem like keeping your site fast, functional and operational has anything to do with marketing. But that couldn’t be further from the truth. In fact, 58% of potential customers decided not to return to a brand during the holidays because of website problems.This applies to both Black Friday and Cyber Monday, so we recommend spending extra money to boost your hosting plan, clean up the clutter, focus on landing pages and speed up the checkout process. Your website is the ultimate marketing tool. But a slow one, regardless of your deals, turns a happy shopper into a frustrated one.3. Offer a Price Comparison on Your SiteThis is particularly important for Black Friday, since more shoppers are used to researching online and understanding the differences in prices between your competitors and you. Not only that, but shoppers indicate 33% of the time that they take online comparisons into consideration.black-friday-vs-cyber-monday-marketing-comparisonIt may seem counter-intuitive at first, but providing the tools to compare with competitors at least gives you the benefit of keeping people on your own website. If you feel like your pricing is no match for other companies, we recommend at least implementing a comparison .As always wishing you every success;Barbara

Prevent Shoplifting

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Thinking that someone doesn't "look" like a shoplifter might lull you into a false sense of security.  Prevent shoplifting by removing as many opportunities to shoplift as possible.

Merchandise: Arrange aisles and displays so that employees have a clear view of a much of the store as possible. Utilize convex mirrors for areas that are blind spots.2 Put less expensive items closer to the door, more expensive items further away. This prevents a shoplifter from being able to grab expensive items and be out the door in a matter of seconds. Put security tags on merchandise that can only be removed at the cash register.

Learn Shoplifting Techniques: Limit the number of items that can be taken into the fitting room. Lock all fitting room doors so that customers must have an employee them. Require your employees to note how many items the person is taking into the fitting room. Shoplifters will sometimes use a fitting room to put on stolen merchandise under their own clothes. Note anyone who seems to be wandering in the store, or who seems to be watching employees and other customers closely. They may be looking for an opportunity to shoplift when no one is watching. Take note of a person wearing a baggy coat, especially if the weather doesn't call for it. They may be hiding stolen merchandise underneath.

Involve Employees: Have your employees greet each customer as they enter the store. A shoplifter is less likely to go through with his crime if they think someone might be able to identify them. Offer bonuses to employees who catch shoplifters and alert security. Let your employees know that shoplifters often work in teams, with one person distracting the employee while the other one shoplifts. Tell your employees avoid distractions and to watch other customers at all times. If you have more than one employee, train them so that only one deals with a dominant customer while the other watches the store floor.

  Good-luck! -Barbara