I came a cross an informative article, while browsing on LinkedIn I know will resonate with a handful of my readers. Do you own a family run business? Considering your options?
Either-way this is a must read!
Remember the good old days when continued Customer purchases were usually yours unless you didn’t fix a problem… 1st Generation Family Run Business Owners businesses grow from:
Investing long hours of hard work and detailed attention to Customers
Getting to know Customers through long conversations over dinners!
Loyal Customers would tell business owners when something was wrong.
These Customers would complain, even make a suggestion! And wait expecting to hear back from the owner, to tell them exactly how the problem would be remedied -then offer a discount or tangible evidence that the loyalty is appreciated!
Lastly, where the business is Family-Run often you’ll find the 1st Generation Owners calling up the 2nd Generation (Employees) to demand that Customers problems are fixed immediately -Not just when “[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"][they] get around to it”.
Learn more, here's the Link...