The Evolution of Customer Service in Family Owned Businesses

smart ideas Barb picI came a cross an informative article, while browsing on LinkedIn I know will resonate with a handful of my readers. Do you own a family run business? Considering your options?

Either-way this is a must read!

 


Remember the good old days when continued Customer purchases were usually yours unless you didn’t fix a problem… 1st Generation Family Run Business Owners businesses grow from:

passing the baton

  • Investing long hours of hard work and detailed attention to Customers

  • Getting to know Customers through long conversations over dinners!

  • Loyal Customers would tell business owners when something was wrong.

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  • These Customers would complain, even make a suggestion! And wait expecting to hear back from the owner, to tell them exactly how the problem would be remedied -then offer a discount or tangible evidence that the loyalty is appreciated!

  • Lastly, where the business is Family-Run often you’ll find the 1st Generation Owners calling up the 2nd Generation (Employees) to demand that Customers problems are fixed immediately -Not just when “[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"][they] get around to it”.

   

Learn more, here's the Link...

The Evolution of Customer Service in Family Owned Businesses

Best,

Barb

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How To Manage Cash Flow

smart ideas Barb picHere Is Everything You Need To Know About Cash Flow Management.

 Great Article, A Must Read!

 


There's an old adage about business that "Cash is King!” and, if that's so, then, Cash Flow is the blood that keeps the heart of the kingdom pumping.Cash flow is one of the most critical components of success for a small or mid-sized business. Without cash, profits are meaningless. Many profitable businesses on paper have ended up in bankruptcy because the amount of cash coming-in doesn't compare with the amount of cash going out.Water WasteCompanies that don't exercise good cash management may not be able to make the investments needed to compete, or they may have to start borrowing money to function. ... The following link is an article to help you understand: What Cash Flow is; How it impacts profits; and, Tips on how to improve your Cash Flow.Link to article:How To Manage Cash Flow / www.inc.com BestBarbara

Day #98 - Spend Time On The Sales Floor Today

Get out of your office and spend time on the sales floor today:

Sales will go Up!Get on the retail sales floor and interact with customers and your team!  After all, your products are sold and your profits are earned (and often lost) on the sales floor.  Endeavor to spend less than 10% of your time in the office or stockroom!Assist customers and ask your retail team how you can help.  In between customers focus on retail customer service training and retail sales training by role playing and giving feedback.The owner can make a huge deference to the sales goals of the day!Best;Barbara